FAQs

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

3-5 day are required for delivering order

Q: What is your return policy?
A: We offer a 7-day return policy. If you’re not satisfied with your purchase, you can return it within 7 days of delivery for a full refund or exchange, provided the item is in its original condition.

Q: How do I return or exchange an item?
A: To return or exchange an item, please contact our customer service team to initiate the process. We’ll provide you with the necessary instructions and a return shipping label if applicable.

Q: Are there any items that cannot be returned?
A: Custom-made or personalized items are non-returnable unless there is a defect in workmanship or materials.

How can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are processed and shipped. To cancel, you can:

1. Contact our Customer Support: Reach out to us via email or phone with your order number. We’ll confirm the cancellation and issue a refund if applicable.

2. Check Your Order Status: If your order is still processing and hasn’t been shipped, we’ll cancel it immediately. However, if the order has already been shipped, we will not be able to cancel it, but you can return the item once you receive it following our return policy.

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

How long will my order take to be delivered?

Delivery times depend on your location and the shipping method you choose at checkout. Here’s a general estimate:

• Standard Shipping: Typically takes 5-7 business days for domestic orders within Pakistan. International orders may take 10-15 business days.

• Express Shipping: For faster delivery, express shipping usually takes 2-4 business days domestically and 5-7 business days internationally.

Please note that these are estimated delivery times and may vary due to factors like customs processing, holidays, or unforeseen delays. Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your package’s progress.

Q: What is your return policy?
A: We offer a 7-day return policy. If you’re not satisfied with your purchase, you can return it within 7 days of delivery for a full refund or exchange, provided the item is in its original condition.